FAQs - Dedicated Licenses (using CLM)

What steps are needed in order to get a dedicated license working?

Answer:

These are the steps needed in order to get a dedicated license working:

1. When you place an order or request an evaluation for a licensed product, we will send you a license ID for that product. The license ID is unique and consists of 18 characters.
2. You install the licensed product. At this point the product will not work because it has not been licensed.
3. You must register the license ID with SN Systems, providing details about the user and PC on which the product will be installed. For details on how to register your license ID, see Get a new Dedicated License from SN Systems.
4. We will then send you a license file by e-mail.
5. You must import the license file to Client License Manager in order to activate the product. For details on how to activate your product, see Adding dedicated licenses to CLM.
6. You can now use the product.

The process of registering your license ID and activating your product is fully automated and usually takes as little as a few minutes to complete.

How long does a dedicated license last?

Answer:

A license lasts indefinitely, but the license file is valid for 6 months. However it is automatically renewed by our license database to allow uninterrupted use of the software.

How do I get a new Dedicated License from SN Systems?

Answer:

Click here for details of how to get a new dedicated license.

I have ordered a full license yet the license file itself says it is due to expire in 60 days, why?

Answer:

When an order is placed for a licensed product a license is issued valid for 60 days. When payment is received another license is issued valid for 180 days. This license is then automatically updated by the licensing system every six months for another 180 days.

How do I renew an existing Dedicated License with SN Systems?

Answer:

Click here for details of how to renew an existing dedicated license.

How do I transfer a Dedicated License to a new PC?

Answer:

If you wish to transfer your licensed product to a different PC, you have two options:

• Transfer the network card from your existing PC and reinstall the software

  Or:

• Transfer the licenses to the new PC. Click here for details of how to transfer a dedicated license to new hardware

Where can I find information on troubleshooting and error messages?

Answer:

Articles relating to configuration troubleshooting and error messages are stored in our Technical Library, and can be quickly accessed via this link. You will need the login and password details assigned to your company to access these articles.

If you continue to have problems you can contact support@snsys.com.