FAQs - Dedicated Licenses

Question:

Why has SN Systems introduced a licensing system?

Answer:

The licensing system prevents the unauthorized use of our products. We are therefore able to keep down the prices we charge for our products, so that everyone benefits.

Question:

How long does a license last?

Answer:

A license lasts indefinitely, but the license file is valid for 6 months. However it is automatically renewed by our license database to allow uninterrupted use of the software.

Question:

How do I get a new license from SN Systems?

Answer:

Go to the Online License Issue pages at https://www.snsys.com/Licensing/Online/. Enter your License ID in the space provided and click the [Submit] button. You will then see a form similar to the following:

Question:

How do I find out my PC's Physical (MAC) address?

Answer:

When you complete the online form to request a license file, you can click on the link '[I don't know my Physical Address]'. A help window is displayed with full details on how to find out your PC's Physical address.

Question:

I have ordered a full license yet the license file itself says it is due to expire in 60 days, why?

Answer:

When an order is placed for a licensed product a license is issued valid for 60 days. When payment is received another license is issued valid for 180 days. This license is then automatically updated by the licensing system every six months for another 180 days.

Question:

How do I renew a license with SN Systems?

Answer:

A replacement license file will be e-mailed to you automatically by our license server about 2 weeks before your current license expires.

Question:

How do I transfer a license to a new PC?

Answer:

If you wish to transfer your licensed product to a different PC, you have two options:

• Transfer the network card from your existing PC and reinstall the software

Or:

• If you can't transfer the network card you should:
  
  • Download the SNRegister program from here, and run it on the new PC
  • SNRegister will ask you to enter your existing License ID from your old PC (if you've lost your License ID, retrieve it from here)
  • E-mail the SNRegister text file to licensing@snsys.com with a brief explanation of the reason for the transfer, e.g. new PC with new network card
  • We will send you a replacement license file with a new License ID within 1 working day
  • The original license will be invalidated

Question:

Why do I have to run SNRegister on the same PC where I wish to install the software?

Answer:

The license file that is sent back to you has your PC's Physical address encrypted in it. This ensures that only one copy of the software can be used for every license purchased.

Question:

What if I lose my License ID?

Answer:

If you lose your License ID, go to the Online License Issue pages at https://www.snsys.com/Licensing/Online/ and click on the link 'I don't know my License ID'. Enter the e-mail address used to register the license and we will e-mail you a list of your License IDs.

Question:

What if I lose my license file?

Answer:

If you lose your license file, go to the Online License Issue pages at https://www.snsys.com/Licensing/Online/. Enter your License ID and we will e-mail you your license file and the username/password to download the software.

Question:

What should I do if the license I want to use has previously been used by someone else on a different machine?

Answer:

Please run SNRegister on the machine that you want to use the software, but before you submit the auto-request to SN Systems you need to state that the license was originally assigned to [name of developer]. If you fail to do this, then there could be a delay as we always check that the original developer no longer needs the license.

Answer:

This error message appears when the software cannot locate your license file.

• If you have not received a license file, follow the instructions in the FAQ "How do I get a new license from SN Systems?"
• If you have received a license file, make sure you have saved it in the same directory as the software that reports the error message.

Error:

"The license file is not valid for this host PC"

Answer:

This message occurs if the license file is incorrect for the PC you have it installed on. Read the header of the license file (the file is in ASCII text format) and make sure that the Physical address encoded in it matches the Physical address of the PC's network card.

Error:

"Your license does not support this version of the product"

Answer:

In order to upgrade some SN products, a support fee is chargeable. If you receive this error message it is because this support fee has not been paid, so you cannot use this version of the software. Either contact contact@snsys.com and purchase the support, or revert to an earlier version of the software (one released before your support contract expired).