Transfer a Dedicated License to a new PC

If you change your PC, you must transfer all of your SN Systems dedicated licenses to the new PC. This is done AFTER installing SN Systems applications (including the CLM program) and the existing license files onto the new PC.

On your new PC, existing licenses will be shown as invalid because the new PC's physical address will not match the old PC's physical address which was stored in the license files. In order to make the licenses valid again, they must be transferred.

To transfer a dedicated license to your new PC:

1. Make sure that the invalid license files have been imported into CLM. The licenses that were previously valid are now shown as invalid because the Physical Address stored in the license does not match the hardware of your new PC.
2. Click on the option "Transfer a Dedicated License to a new PC" at the foot of the main CLM window.

   The Transfer License Wizard will be displayed, similar to the following:

   

3. You can select more than one license at a time by clicking with the <Ctrl> key depressed, or select a range of products by clicking with the <Shift> key depressed. Select the product(s) whose license(s) you wish to transfer.

4. Click Next.

   The Transfer License Wizard user details form will be displayed, similar to the following:

   

5. Complete the form by entering your Name and Email address. Phone No is an optional field.
6. Click Next.

   The next screen allows you to choose the Physical Address of your PC hardware.

   

   Select from the list of physical addresses listed, or enter your physical address manually in the field provided.

7. The next screen invites you to provide details about the user who was previously using the licenses on the old PC:

If there has been no change of user, do not enter any information on this user details form.

If there has been a change of user as well as PC, then you must complete this form. Failure to do so will delay completing the transfer while we attempt to contact the original user in order to reconcile our records. Note that if more than one license is being transferred then the user details must apply to all of the licenses. If this is not the case, you should start again and initiate more than one transfer request.

Click on the checkbox "License(s) registered to another user". You should then enter the User's Name and User's E-mail address in the fields provided. If the former user has left your company, click the checkbox "This user has left your company". The user details form might look similar to this:

8. Click Next.

The next screen allows you to decide whether to send your transfer license request now, by e-mail, or to save the request details to file so that it can be sent later.

• Choose the "Send request now by e-mail" option if you want the transfer license request to be submitted immediately. If you select this option, your e-mail program will be invoked with a new message ready to send to SN Systems.
• Choose the "Save request details to file for later" option if you want the license request details to be saved to a file for later submission. If you select this option the next screen will display a path to the license request file (snlreg.txt) which holds the request details. E-mail the contents of this file to license@snsys.com to complete your transfer license request.
  

An automatic e-mail should be returned acknowledging receipt of the transfer request. License transfer requests are always processed manually, during our normal weekday office hours of 9 a.m. to 5 p.m. GMT.